- Mon-Sat 7AM-7PM · Sun & holidays 10AM-4PM
DCG LAUNDRY GUIDE
Pickup and delivery turns laundry into a handover rather than a household project. You book, prepare the bag and meet the driver. The laundry team sorts, cleans and finishes the order, then returns it to your door. A clear first booking makes every later collection easier.
Across listed Nairobi service areas
Available for eligible orders
Leo Residences, Hatheru Road
Use the sections below as a working checklist. Fabric labels and garment condition always take priority over general advice.
Separate everyday wash and fold from dry cleaning, ironing-only items and bulky duvets. Each group follows a different process and may use a different price basis. If you are unsure, send garment photos before the driver arrives.
Free pickup and delivery is available in Lavington, Kileleshwa, Kilimani, Hurlingham and the State House area. Other service areas receive discounted pickup and delivery, with charges based on your location and laundry quantity and confirmed before collection.
Choose a window when someone can complete the handover and answer item questions. If a caretaker, receptionist or housekeeper will release the bag, share their name and number. Avoid leaving valuable clothing in an unsecured area.
Check every pocket for keys, receipts, pens and electronics. Place delicate pieces, formal wear and stained items in a separate section. Add a short note if a stain has already been treated or if a garment has a damaged zip, loose button or open seam.
Everyday laundry may be charged by weight, while dry cleaning and ironing can be priced per item. Duvets are often priced by size. Ask which method applies to each group and confirm any minimum order, promotion or plan allowance.
Turnaround depends on the service. DCG offers same-day turnaround for eligible orders, subject to item type, booking time and current capacity. Get the return time confirmed before relying on it for travel, workwear or a guest check-in.
Review the item count and special pieces while the handover is fresh. Store folded clothes in a dry space and hang pressed garments promptly. If something needs attention, contact the team with the order details and a clear photo.
NEED HELP WITH A LOAD?
Send a photo or item list on WhatsApp. We will point you to the suitable service.
Always read the care label before washing or treating an item. Test unfamiliar products on a hidden area and stop if colour transfers, fabric changes or the label calls for professional cleaning.
When you are unsure, take a clear photo of the item, stain and care label. A professional cleaner can give more useful guidance with that context than with a garment description alone.
Home care is useful for routine laundry, but some jobs need more space, controlled drying or specialist handling. Structured garments, delicate fabrics, old stains, bulky bedding and time-sensitive business linen are good reasons to ask a professional before experimenting.
Useful details
Call or message the DCG team if your item, address or timing needs a more specific answer.
Free pickup and delivery is available in Lavington, Kileleshwa, Kilimani, Hurlingham and the State House area. Other service areas receive discounted pickup and delivery, with charges based on your location and laundry quantity and confirmed before collection.
Eligible orders can receive same-day turnaround. Item type, booking time and current capacity affect availability, so confirm the deadline when booking.
Book online or message us on WhatsApp at 0116 090 010. Tell us what you need cleaned, your location and the collection time that suits you.
Our laundromat is at Leo Residences on Hatheru Road in Lavington, Nairobi.
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